Send files to customers
July 6, 2020
Send files to customers ( PDF, Doc, Images.. ), they will be notified via email or push notifications. Track when files are downloaded.Ā
Sent files are automatically saved and accessible in your customer profiles CRM.Ā
Sent files are automatically saved and accessible in your customer profiles CRM.Ā
New Broadcast audience - customers who booked for a specific date
July 2, 2020
Send a broadcast message to a new audience, all customers who scheduled a service at some dates.
Auto send a saved reply: New order, 5-star ratings
June 25, 2020
Auto send one of your custom saved reply when a new order is received or when a customer submits a 5-star rating.
Calendars Timeline
View and manage all your events faster.Ā
Blackbell accounts switcher
May 27, 2020
Switch between your Blackbell accounts.
CRM labels
April 14, 2020
Create labels to place your customers into different categories
View customers by labels
Send broadcast messages to segments of customersĀ
View customers by labels
Send broadcast messages to segments of customersĀ
Sell products
April 4, 2020
A simple āadd to basketā style product
Customize order flow, online / offline billing
Demand reviews from customers and publish them
Customize order flow, online / offline billing
Demand reviews from customers and publish them
CRM: Broadcast your messages to customers - via email or push
Broadcasts are mass communication and marketings messages you can send to multiple users at once.
Payout to bank account
Jan 24, 2020
You can now withdraw your balance to your bank account.
In Europe (EUR), in United Stated (USD), in United Kingdom (GBP), in rest of the world toĀ 45 countries currencies.
In Europe (EUR), in United Stated (USD), in United Kingdom (GBP), in rest of the world toĀ 45 countries currencies.
Lock mode
Jan 24, 2020
Force users to create an account or login to view your website
Popups notifications for users
Jan 24, 2020
Your customers will see a real time notification in your website or app for order updates, new message or payments notifications.
Bulk edit pages and service
Jan 24, 2020
Update settings of multiple pages and services at once.
Pages:Ā
- Change status to DRAFT- Change status to LIVE- Archive- Delete
Services:
- Order Flow- Auto Chat- Limitation and Billing- Linked Calendar- Alerts- Archive- Delete
Pages:Ā
- Change status to DRAFT- Change status to LIVE- Archive- Delete
Services:
- Order Flow- Auto Chat- Limitation and Billing- Linked Calendar- Alerts- Archive- Delete
New page visual builderĀ
Jan 24, 2020
New visual builder to easily add content in your pages.
Slot overbooking avoidance
Jan 24, 2020
Never be overbooked again. If 2 users book the same slot, after you confirm one, we will let you know a pending reservation has a conflict.
Blackbell calendar settings automatically disable a slot from accepting new bookings as soon your max number of confirmed orders for this slot has been reached.
Blackbell calendar settings automatically disable a slot from accepting new bookings as soon your max number of confirmed orders for this slot has been reached.
Chat hours of operation
Jan 24, 2020
Set when customers can chat or enable Snooze mode to disable chat temporarily.
Hundreds of Templates
Nov 6, 2019
Faster is better, improve your business quickly by loading a service or form template.Ā
We track each template performanceĀ in terms of number of sales, submissions, customers and business satisfaction so our collection is always improving and up to date.
We track each template performanceĀ in terms of number of sales, submissions, customers and business satisfaction so our collection is always improving and up to date.
Collect, Save and Organize customer data
Nov 6, 2019
In your forms and services, you can now collect more types of data from your customers.
It is allĀ saved and organized in your orders and customers profiles.
- Dropdown -Ā New
- Checkbox
- Yes / No -Ā New
- Quantity picker
- Upload file -Ā New
- SignatureĀ
- Text FieldĀ
- Number -Ā New
- Email -Ā New
- Phone -Ā New
- Date -Ā New
- Address -Ā New
In addition, for each option, you can add anĀ imageĀ andĀ description, and inside a booking step a fullĀ section breakĀ with more text and image.Ā
It is allĀ saved and organized in your orders and customers profiles.
- Dropdown -Ā New
- Checkbox
- Yes / No -Ā New
- Quantity picker
- Upload file -Ā New
- SignatureĀ
- Text FieldĀ
- Number -Ā New
- Email -Ā New
- Phone -Ā New
- Date -Ā New
- Address -Ā New
In addition, for each option, you can add anĀ imageĀ andĀ description, and inside a booking step a fullĀ section breakĀ with more text and image.Ā
Introducing form builder
August 21, 2019
We are excited to introduce the possibility to create fillable forms on your Blackbell app.
We've also enabled you to customize the buttons for order or form submission, with 60 options to choose from.
Examples :
We've also enabled you to customize the buttons for order or form submission, with 60 options to choose from.
Examples :
- Schedule a Gym class ( button:Ā Schedule NowĀ )
- Register for an event ( button:Ā RegisterĀ )
- Notify maintenance ( button:Ā Log Issue)
- Request more info ( button :Ā SubmitĀ )
- Donate $20 for our cause ( button:Ā DonateĀ )
Images, PDF, Videos library
June 13, 2019
All images, PDF and videos you upload are now automatically added to your library so it's easy to use them again in your other pages.
With this change, images load faster in Blackbell.
With this change, images load faster in Blackbell.
Improved Blackbell API
June 13, 2019
Easily automate your workflows by integrating Blackbell webhooks API to third party softwares.
Blackbell can send webhooks so you get notified about new orders or when existing order status are changed.
Webhooks include information about the order including:Ā
Blackbell can send webhooks so you get notified about new orders or when existing order status are changed.
Webhooks include information about the order including:Ā
- Order ID
- Order status
- Customer name
- Customer Email
- Order Price
- All order options Ā
- Scheduled Time
Read More
Translate your website in 35 languages, in one click
February 22, 2019
We have added more languages and now support content in 35 languages : Ā
"en": "English", "es": "EspaƱol", "pt": "PortuguĆŖs",Ā "de": "Deutsch",Ā "fr": "FranƧais", "it": "Italiano",Ā "nl": "Nederlands",Ā "lb": "LĆ«tzebuergesch", "mt": "Malti", "no": "Norsk", "da": "Dansk",Ā "fi": "Suomi", Ā "pl": "Polski", "sk": "SlovenÄina", "sv": "Svenska", "hu": "Magyar", "is": "Ćslenska", "uk": "Š£ŠŗŃŠ°ŃŠ½ŃŃŠŗŠ°", "ru": "Š ŃŃŃŠŗŠøŠ¹", "el": "ĪµĪ»Ī»Ī·Ī½Ī¹ĪŗĪ¬",Ā "eu": "Euskara", "ca": "CatalĆ ", "co": "Corsu", "ga": "Gaeilge",Ā Ā "hr": "Hrvatski", "cs": "ÄeÅ”tina", "tr": "TĆ¼rkƧe", "ar": "ŲÆŲ²ŁŲ±Ł", "yi": "ײ֓××ש", Ā "he": "×¢Ö“×Ö°×ØÖ“××Ŗ", Ā "hi": "ą¤¹ą¤æą¤Øą„ą¤¦ą„", "zh-CN": "ę±åē®åę¹ę”", "ja": "ę„ę¬čŖ", "ko": "ķźµģ“", "vi": "ćč¶"
In addition, we make it possible to translate in one click with Google Translate Neural network, including with rules:
Translate some content ( all content, some pages, some services ) with a rule (outdated , untranslated or all translations)
"en": "English", "es": "EspaƱol", "pt": "PortuguĆŖs",Ā "de": "Deutsch",Ā "fr": "FranƧais", "it": "Italiano",Ā "nl": "Nederlands",Ā "lb": "LĆ«tzebuergesch", "mt": "Malti", "no": "Norsk", "da": "Dansk",Ā "fi": "Suomi", Ā "pl": "Polski", "sk": "SlovenÄina", "sv": "Svenska", "hu": "Magyar", "is": "Ćslenska", "uk": "Š£ŠŗŃŠ°ŃŠ½ŃŃŠŗŠ°", "ru": "Š ŃŃŃŠŗŠøŠ¹", "el": "ĪµĪ»Ī»Ī·Ī½Ī¹ĪŗĪ¬",Ā "eu": "Euskara", "ca": "CatalĆ ", "co": "Corsu", "ga": "Gaeilge",Ā Ā "hr": "Hrvatski", "cs": "ÄeÅ”tina", "tr": "TĆ¼rkƧe", "ar": "ŲÆŲ²ŁŲ±Ł", "yi": "ײ֓××ש", Ā "he": "×¢Ö“×Ö°×ØÖ“××Ŗ", Ā "hi": "ą¤¹ą¤æą¤Øą„ą¤¦ą„", "zh-CN": "ę±åē®åę¹ę”", "ja": "ę„ę¬čŖ", "ko": "ķźµģ“", "vi": "ćč¶"
In addition, we make it possible to translate in one click with Google Translate Neural network, including with rules:
Translate some content ( all content, some pages, some services ) with a rule (outdated , untranslated or all translations)
Auto import Booking.com reservations
DECEMBER 21, 2018
Is your property listed on booking.com ?Ā
Save your team time and improve your guests satisfaction: automatically invite guests over email to prepare their stay and share their preferences via your Blackbell app.
Save your team time and improve your guests satisfaction: automatically invite guests over email to prepare their stay and share their preferences via your Blackbell app.
Services verified reviews ā
November 27, 2018
You can now choose to display for each of your services selected reviews received by verified customers.
Display the notation along with the review text.
Display the notation along with the review text.
Manage on mobile
November 20, 2018
This is a huge product release to offer the core Blackbell tools on mobile apps for iOS and Android.
-Ā services: view all, create and editĀ
-Ā homepage: editĀ
-Ā customers: view, create and send payment link
-Ā influencerĀ campaigns: view, create
-Ā coupons: view, create
-Ā app settings: setup, edit
Download for iOS
Download for Android
-Ā services: view all, create and editĀ
-Ā homepage: editĀ
-Ā customers: view, create and send payment link
-Ā influencerĀ campaigns: view, create
-Ā coupons: view, create
-Ā app settings: setup, edit
Download for iOS
Download for Android
Blackbell Score
November 16, 2018
We're thrilled to introduce Blackbell Score.
It measures how well you're doing using Blackbell and how you can improve.
Our data shows that a higher score means bigger sales and happier customers.Ā
Improve your score to improve your business. It's that simple.
It measures how well you're doing using Blackbell and how you can improve.
Our data shows that a higher score means bigger sales and happier customers.Ā
Improve your score to improve your business. It's that simple.
Balances
November 5, 2018
We're introducing balances to let you view in real time:Ā
1. Amount of your balance that available to payout to your Stripe or Transferwise.
2. Amount of balance available soon. It takes 7 days after charge to become available to payout.
Set balance payouts schedule: daily, weekly, monthly or manually.Ā
1. Amount of your balance that available to payout to your Stripe or Transferwise.
2. Amount of balance available soon. It takes 7 days after charge to become available to payout.
Set balance payouts schedule: daily, weekly, monthly or manually.Ā
Public product roadmap
October 19, 2018
We are proud to announce the launch of our new public product roadmap!Ā
This roadmap shows you what we'll be up next.
This roadmap shows you what we'll be up next.
View Roadmap
Services verified ratings ā
October 15, 2018
You can now choose to display for each of your services the average ratings received by verified customers.
Display the average notation of the service as well at the number of collected ratings.Ā
Display the average notation of the service as well at the number of collected ratings.Ā
Your services get a fresh new look!
October 15, 2018
We have completely refreshed your services / product pages in order to enhance the experience of your customers.Ā
Pages look nicer...
The header has been redesigned to enhance the top picture and now clearly offers your customers the ability to chat with you (if chat enabled).
You can still add descriptive blocks such has text blocks, picture gallery, maps...
...and the order experience is smoother
The order button will no more leave your customers' eyes! It will always be displayed on a sticky bottom bar!
Pages look nicer...
The header has been redesigned to enhance the top picture and now clearly offers your customers the ability to chat with you (if chat enabled).
You can still add descriptive blocks such has text blocks, picture gallery, maps...
...and the order experience is smoother
The order button will no more leave your customers' eyes! It will always be displayed on a sticky bottom bar!
Our eBook is out!
Oct 5, 2018
āToo much time spent on unprofitable administrative tasksā... sound familiar?Ā This is just one of the problems we find many service businesses are experiencing.
Weāve been speaking to three service businessesĀ about the main challenges theyāve encounteredĀ while selling their services online.
Read about their experiences and solutions in our eBook!
Weāve been speaking to three service businessesĀ about the main challenges theyāve encounteredĀ while selling their services online.
Read about their experiences and solutions in our eBook!
Read the eBook
Manage from Android
Sept 17, 2018
You can now access and manage all your Blackbell orders and chats from yourĀ Android devices!
Similar to the iOS Blackbell Manage, you can:Ā
āĀ Manage your orders from anywhere
View and accept customersā orders, send quotes, collect payments, refund charges
āĀ Chat with your customers on the go
Respond to customers faster via in-app messaging
āĀ Send payment links in one clickĀ
To existing or new customers
Similar to the iOS Blackbell Manage, you can:Ā
āĀ Manage your orders from anywhere
View and accept customersā orders, send quotes, collect payments, refund charges
āĀ Chat with your customers on the go
Respond to customers faster via in-app messaging
āĀ Send payment links in one clickĀ
To existing or new customers
Download Android App
Blackbell x Transferwise
Sept 4, 2018
We've made it easier than ever to let you accept payments on Blackbell.Ā
Simply select yourĀ currencyĀ and enterĀ your email addressĀ to start accepting payments on Blackbell. That's it!Ā
Allowing online payments is the best wayĀ to reduce no-shows, improveĀ operationsĀ and easilyĀ issue refunds.Ā
Simply select yourĀ currencyĀ and enterĀ your email addressĀ to start accepting payments on Blackbell. That's it!Ā
Allowing online payments is the best wayĀ to reduce no-shows, improveĀ operationsĀ and easilyĀ issue refunds.Ā
Learn more
āØIntroducing Blackbell PromoteāØ
August 20, 2018
Learn More ā
We are extremely excited to release Blackbell Promote, our new influencer marketing platform that connectsĀ influencersĀ toĀ businessesĀ using Blackbell to sell their services & products.
*Influencers*
Get rewarded for your creativity by working with brands you like on social media!
Simply join a campaign and start sharing. Youāll earn commissions automatically each time your followers buy from your unique affiliate link.
*Businesses*:
Use Blackbell Manage app to list your products & services and create influencer campaigns in minutes!
*Influencers*
Get rewarded for your creativity by working with brands you like on social media!
Simply join a campaign and start sharing. Youāll earn commissions automatically each time your followers buy from your unique affiliate link.
*Businesses*:
Use Blackbell Manage app to list your products & services and create influencer campaigns in minutes!
Capture signatures at check-out
July 30, 2018
You can now capture your customers' signatures as part of the order booking flow.Ā
Simply add the "Capture signature" module as a booking step!Ā
Another feature to strengthen and streamline your operations.Ā
Simply add the "Capture signature" module as a booking step!Ā
Another feature to strengthen and streamline your operations.Ā
Scan customers' receipts. Improve operations.
June 28, 2018
From Blackbell Mobile App,Ā scan a customer's receipt to easily access the related order.
Instantly retrieve order's details, payment status.Ā
Facilitate the work of your field staff while improving the experience of your customers.Ā
Instantly retrieve order's details, payment status.Ā
Facilitate the work of your field staff while improving the experience of your customers.Ā
Learn more
Introducing saved replies
June 28, 2018
Your customers are probably asking the same questions again and again. This means replying to them in the same way again and again.
This is where Blackbell's saved replies really help.
Saved replies shorten your response time while, keeping your responses personalized.
This is where Blackbell's saved replies really help.
Saved replies shorten your response time while, keeping your responses personalized.
Learn more
Sell from Wordpress
June 14, 2018
Easily sell your services straight from your Wordpress website
- Install Blackbell Wordpress Plugin
- Any link to your Blackbell automatically opens as a modal, offering your customers an inline checkout experience
- Customer can access their cart and orders from a floating icon in all pages
Learn more
Collect recurring payments
May 30, 2018
Blackbell just got even better.Ā
Now you can set up recurring payments to automatically get paidĀ each month, week, day, or even year. With this new feature, thereās no need to chase down clients, take cards over the phone, or reenter the same info month after month.Ā
Itās billing made simple.Ā
Now you can set up recurring payments to automatically get paidĀ each month, week, day, or even year. With this new feature, thereās no need to chase down clients, take cards over the phone, or reenter the same info month after month.Ā
Itās billing made simple.Ā
Learn more
Blackbell iOS App is here š£
May 22, 2018
You can now access and manage all your Blackbell orders and chats from yourĀ iPhone and iPad.
With the Blackbell mobile app you can:
āĀ Manage your orders from anywhere
View and accept customersā orders, send quotes, collect payments, refund charges
āĀ Chat with your customers on the go
Respond to customers faster via in-app messaging
With the Blackbell mobile app you can:
āĀ Manage your orders from anywhere
View and accept customersā orders, send quotes, collect payments, refund charges
āĀ Chat with your customers on the go
Respond to customers faster via in-app messaging
Download the iOS app
Get paid instantly with payments links
May 8th, 2018
Blackbell now allows you toĀ generate payment links to request payment for a specific product or service.
Your customers will be notified over email and can add their payment details and process their orders in less than 60 seconds.
Accepting payments from customers is now just a link away.
Your customers will be notified over email and can add their payment details and process their orders in less than 60 seconds.
Accepting payments from customers is now just a link away.
Learn more
Blackbell "Buy Button" for your website
April 18th, 2018
The newĀ Blackbell Buy ButtonĀ is a great way to add Ecommerce to any website.You can use it to sell your products & services on yourĀ WordPress,Ā Tumblr,Ā Squarespace, onĀ your own self-hosted website, or anywhere else.Ā
Simply copy paste our JS snippet into your website back-office and let your customers book your Blackbell services in a simple click.Ā
It only takes a few seconds and you'll benefit fromĀ all the features & reliabilityĀ the Blackbell platform offers: online ordering, secure payments, calendars, order manager...
Simply copy paste our JS snippet into your website back-office and let your customers book your Blackbell services in a simple click.Ā
It only takes a few seconds and you'll benefit fromĀ all the features & reliabilityĀ the Blackbell platform offers: online ordering, secure payments, calendars, order manager...
Learn more
Calendars V2 lets you take day bookings
April 5th, 2018
Blackbell calendars are getting better.Ā From now on, allow day bookings.
Use it for:Ā
š Ā Resource scheduling
Bed & breakfast, cottages, hotel rooms, houses, apartments, rooms
š²Ā Equipment rental
Ski, cars, bikes, computers, technical equipment, pools
š¾Ā Multi-day event scheduling
Conference, course, fitness center, yoga class, gym
Use it for:Ā
š Ā Resource scheduling
Bed & breakfast, cottages, hotel rooms, houses, apartments, rooms
š²Ā Equipment rental
Ski, cars, bikes, computers, technical equipment, pools
š¾Ā Multi-day event scheduling
Conference, course, fitness center, yoga class, gym
Learn more
Blackbell new plans
March 15th, 2018
We've listened to your feedback and we are excited to present 4 new plans.
Coupons for everybody
Promotional coupons can be a powerful marketing strategy. We wanted to make them available to all.Ā
Unlimited calendars
No more limits in the way you schedule and manage operations.
More pages & servicesĀ
Our new Business plan comes with more pages & services at a much lower price.
Coupons for everybody
Promotional coupons can be a powerful marketing strategy. We wanted to make them available to all.Ā
Unlimited calendars
No more limits in the way you schedule and manage operations.
More pages & servicesĀ
Our new Business plan comes with more pages & services at a much lower price.
Learn more
Meet the Blackbell dealbot for Slack
March 13th, 2018
The old adage goes: Sales success starts with clear and instant communication.Ā This is where Blackbell's new integration withĀ SlackĀ comes into the conversation.Ā
Get notified on Slack about new orders, new conversations and new customers. Respond to customers super fastĀ from the app you already have open all day.
Get notified on Slack about new orders, new conversations and new customers. Respond to customers super fastĀ from the app you already have open all day.
Learn more
Introducing Blackbell referral program
February 21th, 2018
Blackbell exclusive referral program is on!
For each new paying customer you refer,Ā you will earn 20% of their Blackbell subscription. A business using your coupon code will get 25% off his monthly subscription for 4 months.
You'llĀ get paid instantlyĀ and automatically over Stripe, each time a business you referred is charged for his Blackbell monthly or yearly subscription.
Spread the love ā¤ļø
For each new paying customer you refer,Ā you will earn 20% of their Blackbell subscription. A business using your coupon code will get 25% off his monthly subscription for 4 months.
You'llĀ get paid instantlyĀ and automatically over Stripe, each time a business you referred is charged for his Blackbell monthly or yearly subscription.
Spread the love ā¤ļø
Learn more
Know your customers
February 5th, 2018
The latest Blackbell update gives you the ability toĀ understand your customers so you can make smarter decisions.
Anytime a customer uses your Blackbell platform - visits, chats or orders - his actions areĀ automaticallyĀ compiledĀ into his profile.Ā
And good news ! This update will apply retroactively to your existing customers.
Anytime a customer uses your Blackbell platform - visits, chats or orders - his actions areĀ automaticallyĀ compiledĀ into his profile.Ā
And good news ! This update will apply retroactively to your existing customers.
Learn more
Blackbell will change the way you schedule
January 19th, 2018
Our newĀ CalendarĀ feature lets you customize times when people can book your services.Ā
Manage availabilities like a proCreate simple rules. Setup is easy. Let Blackbell know your availability preferences and itāll do the work for you.
Display real-time availabilitiesAllow instant booking. Control operations.
Define rules to stay in control
Set buffer times before / after events, daily limits, slot limits, min schedule notice
Manage availabilities like a proCreate simple rules. Setup is easy. Let Blackbell know your availability preferences and itāll do the work for you.
Display real-time availabilitiesAllow instant booking. Control operations.
Define rules to stay in control
Set buffer times before / after events, daily limits, slot limits, min schedule notice
Learn more
Blackbell changelog
January 1st, 2018
Blackbell is starting 2018 with a bang!Ā On this page, we'll be sharing with you our major new features & integrations.Ā
Stay tuned š
Stay tuned š
